Help CenterCan I change the email address that is linked to my account?
No, unfortunately there is no such possibility.
However, you can register a new account with a new email address. In this case, you must notify the customer support team beforehand, so that they would block your old account to avoid multi accounting.
Is it possible to set up limits like deposit limit, loss limit, etc.?
Yes, of course, we have all the options for ensuring responsible gambling.
All you need to do is send your request to support@primewin.com or ask a support specialist in the live chat on the site.
Balance changes for "View in Fiat" currencies
If you want to see your balance in dollars, you should click on the currency icon at the right corner, next to the "Deposit" button. There will be an option to view your balance in several fiat currencies.
But it doesn't affect the display of balance in games. This feature only affects the withdrawal field and your wallet fields
Can I have several accounts at primewin.com?
According to our terms and conditions, each player is allowed to create only one (1) personal account.
Please keep in mind that creating multiple player accounts by a single user can lead to termination of all such accounts and cancellation of all payouts to the player at the Casino's sole discretion.
If you have more than one account at PrimeWin Casino, contact our support team immediately by sending an email to support@primewin.com
I want to restore access my account.
If you temporarily closed your account or initiated self-exclusion due to responsible gambling concerns, you can still have it enabled.
To do that, you need to contact the customer support team via live chat or at support@primewin.com . You will be asked several questions to make sure you understand the consequences of opening an account again.