Help CenterWhat happens if my deposit is not displayed?
In case you have any issues with fiat deposits, please contact our support team via live chat.
If your crypto deposit is not showing, this most likely means that it has not yet been confirmed in the blockchain or that your wallet has not yet sent the funds. You can always check the blockchain to see if your transfer is visible there or ask support if you need help with this.
What's the minimum deposit amount?
The minimum deposit amount per transaction in crypto (not including a network fee) is BTC 0.0001 • BCH 0.001 • DOGE 1 • ETH 0.01 • LTC 0.01 • USDT 5 • XRP 0.001 • TRX 10 • ADA 1 • BNB 0.01
for Fiat currencies it's equal to 20 EUR/USD and equivalents in another currencies
What crypto currencies are supported at PrimeWin?
You can make deposits in the following cryptocurrencies: Bitcoin (BTC) • Ethereum (ETH) — ERC-20 • Bitcoin Cash (BCH) • Litecoin (LTC) • Dogecoin (DOGE) • Tether (USDT) — ERC20, TRC20, BEP20 • Ripple (XRP) • Tron (TRX) • Binance Coin (BNB) — BEP2 only • Cardano (ADA)
What networks should I use while making a crypto deposit?
We accept ERC-20 tokens for ETH (Ethereum), ERC20, TRC20, BEP20 for USDT (Tether). Also, only Ripple tokens are accepted for Ripple (XRP) payments. Moreover, only the BEP2 network is applicable to deposits in BNB.
If you’re depositing in any other cryptocurrency, please use their default network
Please also note some additional information about deposits according to our General T&C:
All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your http://primewin.com Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.