Go to the Bonus Hub. There you can see your active bonus and how much you have left to wager it. If you need more assistance then please feel free to contact us at <a href="mailto:support@primewin.com" target="_blank" rel="noopener">support@primewin.com&nbsp;</a> <img src="https://cdn.livechat-files.com/api/file/kb/file/16977300/ab08240f6b-89a97db97d9e36c299a4.png"> <img src="https://cdn.livechat-files.com/api/file/kb/file/16977300/aec5760eec-0dcb106555be7e997704.png">

Go to the Bonus Hub. There you can see your active bonus and how much you have left to wager it. If you need more assistance then please feel free to contact us at




How can I find out how much I need to wager on my bonus?

What are Comp Points and how can I use them?

Why can not I bet more than X / why can not I play X games?

How can I claim the welcome package?

What are wagering requirements?

Do all games contribute towards the wagering requirements?

What are the wagering requirements on bonuses?

A Bonus code isn't working.

I didn't receive my loyalty cashback

General questions about bonuses

Are there any free spins available?

Issues with bonuses

Deposit bonuses

Bonus Hub: "MAKE A DEPOSIT"

Bonus Hub: "LEARN MORE"

Bonus Hub: "CLAIMED"

Bonus Hub: "NOT CLAIMED"

Bonus Hub: Status of received bonuses

Where can I check my bonuses?

Check if the game is eligible for wager requierements

Why can’t I play my bonus?/Why my free spins are not displayed in the game they were issued in?

Ensure you fullfil the min. deposit amount in one deposit transaction

Read Bonus Terms and if you have any further question, contact our Highly Rated Customer support

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