Here we have a detailed process for clearing up your cache and cookies in Google Chrome. This process may differ a little if you're using any other browser, but the overall course of action is pretty similar for all of them:
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Open Google Chrome.
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Click the button with three vertical dots in the top right corner of the page.
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Click "More tools" and then "Clear browsing data".
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At the top, choose a time range. To delete everything, simply select "All time".
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Check the boxes for "Cookies and other site data" and "Cached images and files".
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Click "Clear data".
If you want to get more detailed instructions for other devices, our support team will gladly assist you with that via Livechat.