Help CenterWe send all withdrawals instantly, as it is our primary objective to ensure that our users experience a swift and seamless transaction process. However, there may be situations where, for security and compliance reasons, our system flags a withdrawal for manual review. This is an essential step to safeguard the interests of our users and maintain the integrity of our platform.
When a withdrawal is flagged for manual review, it is passed on to our specialized review team. Our experts make sure that the withdrawal complies with regulatory requirements and our internal policies.
While the manual review is conducted as efficiently as possible, the time taken can vary. During peak times or in cases where additional verification is required, the review process may take longer. Please rest assured that our team works diligently to complete the reviews and process the transactions in a timely manner.
If, for any reason, you haven’t received your withdrawal within a reasonable time frame, please do not hesitate to contact our support team. Our customer support representatives are available round the clock to assist you. When contacting us, it will be helpful if you have your transaction details, such as the transaction ID and the associated email address, ready to provide to our support team. This will enable us to expedite the resolution process.