Help CenterHere is the list of situations in which we can try to recover a cross-chain deposit:
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BTC -> BCH (we cannot recover BCH to BTC)
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BTC <-> LTC
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Supported ERC20 tokens <-> ETH
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BEP20 -> ERC20 (supported tokens)
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TRX <-> USDTT (Tether/USDT TRC20)
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XRP or BNB sent without destination tag/memo
In all other occasions, there is nothing we can really do about cross-chain deposits. Unfortunately, this is a technical limitation imposed by the crypto payment provider we're working with.
We strongly encourage you to double-check all fields when making a deposit.