Help CenterIf you’re trying to open a game that worked fine during previous gaming sessions, it means that there is in fact a server problem. Such an issue can occur on the side of the game provider as well as on the side of our own server.
If you’re trying to open a game that you haven’t played before, it might mean that this particular game is not available in your country of residence. However, a server problem is also an option in this case.
Either way, please contact the customer support team via live chat or at support@primewin.com and describe your problem, preferable with screenshots attached.