Help CenterKindly check your registration email as we always send you an email with a detailed explanation of what should be done in order to cash out successfully.
Here are the most common reasons why your withdrawal was rejected.
Most importantly, you should play through x1 of your deposit.
For example, if you deposited 100 USD, you should stake a total of 100 USD in real money bets (bets with bonus money are not counted) to be eligible for withdrawal.
It is also essential to verify your account’s email address as well as wallet for withdrawals. We strongly recommend you to verify both email and wallet addresses right after requesting your first withdrawal in PrimeWin.
You can confirm your crypto wallet address by clicking the link in the email that was sent right after the first withdrawal address has been added to your account. There will be a link in the letter — you just need to tap it and your wallet will be verified.
Moreover, there should be no violation of PrimeWin terms and conditions, and you should not exceed daily, weekly, and monthly limits for withdrawals.
You can learn more about our rules on cashouts on the Terms & Conditions page.